GoFastCab: FAQ

Frequently Asked Questions

How much does GoFastCab cost?

GoFastCab ordering service is free. However standard or other charges may apply. Standard text messaging rates and regular taxi rates will apply. For specific rates, please visit the website of our local providers available on the our cities page.

How does GoFastCab work?

GoFastCab is an electronic text message, web, and mobile app based taxicab ordering service. Please see our "How it Works" page.

What if I have special needs or requests?

GoFastCab is working on ways to handle orders that may require a little extra special handling. In the meantime, our automated system can’t always interpret special requests. Please contact our providers directly. Visit Our Cities for more info.

When will my cab arrive?

At this time, GoFastCab service cannot give estimated arrival times but after your order is placed, the next available taxicab will be dispatched.

If you ordered by text or from our website, you can text STATUS from your mobile phone, or CANCEL if you no longer need the taxi. Our smart phone app confirmation screen will also show real time information about the status of your order.

How can I order a taxicab for a future time?

Orders for a specific time can be booked through our web ordering service or smart phone applications. Our text booking service is for immediate requests only.

How can I order more than one taxicab?

Currently, GoFastCab only supports one pending order per phone. If multiple orders are needed, place additional orders with a different mobile devices or please contact the dispatch center at the phone number provided in your confirmation.

I think I left something in a cab I ordered through you. How can I get it back?

The best thing to do is to contact the call center at the phone number provided in your confirmation. You can also get contact information for our local providers in each city by visiting their website. Please visit Our Cities for more information.

How do I provide feedback on service?

We always welcome your thoughts and suggestions. If your comments relate to a specific driver, it’s best to contact the local provider directly. You can also contact us at feedback@gofastcab.com.

GoFastCab doesn’t offer live booking in my city yet. Are you coming soon?

We hope so! Let us know where you are, and help us convince your favorite local provider to join our network. Contact us at feedback@gofastcab.com.

Terms and Conditions Privacy Policy

*By clicking order, downloading a GoFastCab Smartphone application, or sending an SMS message to 777222, you are agreeing to the terms and conditions, allowing GoFastCab to send an SMS message to the mobile number provided, and understand that this mobile number will be shared with a local taxicab company.Message and data rates may apply. Text HELP to 777222 for help, STOP to cancel. For info, text INFO. Msg frequency varies. Reach us at support@gofastcab.com

Supported Carriers: Verizon Wireless, AT&T, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, Virgin, MetroPCS, Alltel, Cricket, Cellcom, Cell South, nTelos, and more.